Business Support Assistant

Here at Osborne Morris & Morgan, we understand that job satisfaction, personal growth and success is crucial, and we value our colleagues in a way which recognises their hard work and efforts.

Position: Business Support Assistant

Department: Business Support

Hours: 9.00am – 5.30pm, Monday – Friday

Location: Leighton Buzzard Office

Job Description

Providing administrative support for the Fee Earners in all departments. The following list includes the tasks required to fulfil the job role. This list is intended as a general guideline and is not exhaustive.

• Filing – both electronic and hard copy
• Corresponding with clients and third parties via telephone and email
• File opening and dealing with the necessary compliance including ID checks
• Recording any chargeable time as required
• Photocopying and preparing bundles or other relevant enclosures
• Scanning generally and scanning and labelling the department’s post
• Dealing with letters/attendance notes
• Updating and maintaining databases to correspond with the documents held in the storage
• General administrative assistance, e.g. preparing a Will for engrossment, storing the same
• Updating case management system
• Raising cheque/Bacs/TT requests
• Taking new client enquiries and allocating appointment slots
• Taking the overflow telephone calls from reception
• Franking the firm’s post and organising any DX items to go out on a daily basis
• Booking rooms for meetings
• Making files ready for archiving and dealing with all necessary compliance procedures
• Covering reception at lunchtimes and holiday cover
• Adding new precedents to the case management system
• Updating department resources such as factsheets and client questionnaires
• Generally ensuring compliance with the firm’s procedures, policies and office manual to include the firm’s policies on employment, anti-money laundering, use of IT, health & safety and client care
• Any other administrative tasks as required by Management and Fee Earners

Required Skills & Competencies 

• Administrative/IT skills
• Accurate and methodical work
• Good time keeper
• Good interpersonal & organisational skills
• Ability to work unsupervised
• Work to high levels of accuracy & attention to detail
• Confident dealing with a wide range of people via telephone, email or face to face
• Professional telephone manner
• Ability to work under pressure in a busy office

Required Experience, Qualifications & Knowledge

• Previous experience in an administrative role
• Confident working with Microsoft Office software (mainly Outlook, Excel & Word)
• Familiar working with case management systems
• Telephone/reception experience

To apply for this role, please send your CV and covering letter to Amy Leotta at Amy.Leotta@ommlaw.co.uk.