Our Service Pledge - Our promise to you - Osborne Morris & Morgan

Our Service Pledge – Our promise to you

At Osborne Morris & Morgan, you are our priority. 

We are committed to looking after you and your family, by ensuring that you receive the best possible service and outcome. 

By taking the time to understand your personal circumstances, we work tirelessly to ensure your affairs are in order, so that you needn’t worry whether you are organised and prepared, now and later in life. 

By becoming part of the ‘OM&M Family’, our Service Pledge is our promise to you, and enables us to be proactive, so that we can deliver an excellent client experience for you.  

To achieve this we will…


We will always treat you politely, professionally, and with respect


We will be transparent on costs – you will get no surprises


You will come to know the lawyers working on your case


At the beginning we will set out the general route that your case may take


You will always know the progress of your case and receive regular updates


We will not use legal jargon and will talk through with you any complex issues in your case


We will never cause any delays and always work proactively on your case


We will always be responsive whenever you contact us, and will ring you when we say we are going to


We will act immediately if you raise any concerns about your case


We treat your matters with the utmost confidentiality – even the very fact that we are acting for you


We will do all we can to relieve stress, and support you throughout your case


As well as dealing with your case, we will explore how we might be able to reduce any risks you face


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Why you should choose OM&M


were likely or certain to

recommend us


said our staff

listened well


said our staff were

very informative


were very satisfied with our overall

level of service


said it was very easy to

understand information


said our staff were very good at

giving information

With the head office in Leighton Buzzard, Osborne Morris & Morgan Solicitors acts for people locally, in the surrounding Home Counties and throughout the UK.

Osborne Morris and Morgan Limited is authorised and regulated by the Solicitors Regulation Authority.
SRA number: 815734
Company Number: 12622717

Tim Woolford LLB – Managing Director
Paul Lockhart – Finance Director

© 2022 by Osborne Morris and Morgan Limited. All rights reserved. Disclaimer