fbpx Our Service Pledge - Our promise to you - Osborne Morris & Morgan

Our Service Pledge – Our promise to you

At Osborne Morris & Morgan, you are our priority. 

We are committed to looking after you and your family, by ensuring that you receive the best possible service and outcome. 

By taking the time to understand your personal circumstances, we work tirelessly to ensure your affairs are in order, so that you needn’t worry whether you are organised and prepared, now and later in life. 

By becoming part of the ‘OM&M Family’, our Service Pledge is our promise to you, and enables us to be proactive, so that we can deliver an excellent client experience for you.  

To achieve this we will…

Respect

We will always treat you politely, professionally, and with respect

Transparency

We will be transparent on costs – you will get no surprises

Consistency

You will come to know the lawyers working on your case

Direction

At the beginning we will set out the general route that your case may take

Inform

You will always know the progress of your case and receive regular updates

Explain

We will not use legal jargon and will talk through with you any complex issues in your case

Proactive

We will never cause any delays and always work proactively on your case

Responsive

We will always be responsive whenever you contact us, and will ring you when we say we are going to

Action

We will act immediately if you raise any concerns about your case

Confidentiality

We treat your matters with the utmost confidentiality – even the very fact that we are acting for you

Relieve

We will do all we can to relieve stress, and support you throughout your case

Minimise

As well as dealing with your case, we will explore how we might be able to reduce any risks you face

Newsletter

Sign up to our eNewsletter and keep up to date with legal and OM&M news, delivered straight into your inbox!

By submitting this contact form, you will be supplying us with your personal information so that we may contact you. Please consult our Privacy Policy for more information. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Why you should choose OM&M

100%

were likely or certain to

recommend us

96%

said our staff

listened well

96%

said our staff were

very informative

96%

were very satisfied with our overall

level of service

93%

said it was very easy to

understand information

96%

said our staff were very good at

giving information

With the head office in Leighton Buzzard, Osborne Morris & Morgan acts for people locally and throughout the surrounding Home Counties, including Dunstable, Luton, Bletchley, Aylesbury and Bedford.

Osborne Morris & Morgan Solicitors is authorised and regulated by the Solicitors Regulation Authority. SRA number: 669022

© 2020 by Osborne Morris & Morgan Solicitors. All rights reserved. Disclaimer